Ordering and Shipping FAQ's

Thank You for your interest in EzFauxDecor products, we strive to answer
all your questions as soon as possible, this email contains some of our
Frequently Asked Questions (FAQ's)....


Q. How do I place a window film order?

A. Most of our window film comes in standard width sizes and is sold by
the linear foot. When you click the "add to cart" button, just change
the number in the quantity box to however many feet in linear length you
Need of that particular film. There is an "Order Form" link at the top
of the screen for you to print out if paying by mail (money order) or
Faxing your order.



Q. Can I combine multiple auctions in one shipment to save on shipping
Cost?

A. Yes, but please wait to pay for all your items at the same time so we
May send you a revised invoice with reduced shipping cost.



Q. Do you accept orders from outside the US?

A. Yes, we accept orders from countries other than the US.



Q. Which payment methods do you accept?

A. We accept money orders, PayPal, and credit cards. There is an "Order =
Form" link at the top of the screen for you to print out if paying by =
mail (money order) or faxing your order.



Q. How long will it take to get my order?

A. Orders usually take approx. 7-10 days to arrive at your home (US
orders). We will send you an email the day your order is shipped. If you
have registered with us you can log in to check the status of your
order.



Q. Which shipping methods do you use?

A. We ship via USPS mail and UPS.



Q. What is your return/refund policy?

A. We highly recommend that you order a sample of the film you are
interested in to make sure it will work for you before you place an
order. We do accept returns, however we do not refund shipping charges,
only the retail price of the film. The film is custom cut for your
measurements, therefore we do charge a 20% restocking fee



Decorative Window Privacy Film FAQ's

Q. Do your window films have an adhesive backing?

A. Yes, most of our decorative films have a non-permanent adhesive
backing. This helps the film to stay on your window over extended
periods of time. It also helps to keep the corners from peeling.



Q. How do you remove the window film from windows and glass surfaces?

A. The static cling films and decals simply peel off of the window. You
should save the original backing to store them for use the next time.
The removable adhesive films can also be peeled off of the window when
you are ready to remove them. Warming the film with a blow dryer may be
helpful. If any adhesive residue remains on the window it can be sprayed
with warm soapy water or Windex, let it set for a few seconds, and then
wipe clean. A scraper (razor blade) may also be helpful but is not
necessarily needed.



Q. Which films will give me the most light possible, while still
privacy?


A. For privacy with the most possible light filtering through, we
suggest the following films: Clear Marble, Clear Ripple Glass, Clear
Stucco, Crystal Ice Chip, Clear Rain Drops, Frosty View, Cut Glass
Flowers, and Clear Sea Shells. However, I think you will find that most
of the privacy films we offer will still let in a sufficient amount of
light



Q. Will your decorative films give me privacy during the day, as well as
the night?


A. Yes, the decorative films will give you privacy day and night. We
highly recommend ordering samples to make sure the film will provide
sufficient privacy in your situation. With certain designs, if you have
the light on inside at night and you walk by the window, people outside
might be able to see your silhouette.



Q. Can your films be used in bathrooms?

A. Yes, the films will work fine in bathrooms.



Q. Can your films be used on plexiglass?

A. Yes, any of the films or decals can be used on plexiglass. The
adhesive films will become permanently stuck to the plexiglass.


   


 
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